Terms and Conditions

At A&H Hair Stylist, we take pride in fostering strong and enduring relationships with our valued clients. You are an integral part of our A&H Hair Stylist community.

To maintain the highest level of client satisfaction, we request your compliance with the following terms and conditions, as they ensure a fair and efficient management of your appointment commitments.

Appointments and Cancellations

Cancellations and no-shows have a significant impact on both our clients and our team at A&H Hair Stylist. To secure your appointment, we require a non-refundable deposit upon booking.

This deposit will be applied as a credit towards your service payment. Please provide us with more than 48 hours notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 48 hours notice or no-shows will incur a fee, resulting in the forfeiture of the booking deposit. We kindly request your cooperation in adhering to these standards, as they contribute to the stability of our business.

We send you a booking reminder and confirmation text three days before your appointment. While our team will make efforts to contact you for appointment confirmation, it is your responsibility to promptly confirm or communicate any changes to your booking to prevent the loss of your deposit.

Service Quotes

Quotes provided via email, phone, or other online communication are estimates and may not represent the final cost. For a more accurate quotation, please consult with your Stylist before commencing your service. Payment is expected by the amount advised at the time of your appointment check-out.

All prices include GST. Please note that prices listed on our website are subject to change.

COVID-19 Policy

To ensure the safety of our clients and team members, if you meet the isolation requirements outlined by the WA Government, we kindly request that you refrain from visiting our salon.

Per WA Government guidance, both our team and clients are required to wear masks during appointments, with disposable masks available if needed. We also ask that you continue to check in using the mandatory contact register at our reception.

Please be aware that our cancellation policy (as described above) applies to all appointments that are cancelled or rescheduled with less than 48 hours notice or result in a no-show. We appreciate your understanding and support in maintaining a safe environment at A&H Hair Stylist.

Dispute Policy

While we strive for client satisfaction, in the rare event that you are dissatisfied with your hair following an appointment at A&H Hair Stylist, we offer a one-week complimentary adjustment (redo) appointment. We encourage you to reach out to us as soon as possible to schedule a redo appointment.

After the one-week grace period, any adjustments required will be at your own expense. Please note that we do not accept responsibility for change-of-mind services.

If you remain unsatisfied after a redo appointment, we will exercise reasonable and fair judgment when deciding on a potential refund, which may be up to a maximum of 50% of the service cost. It is important to note that services performed at A&H Hair Stylist do not carry a guarantee if professional products are not used as recommended.

We do not offer refunds for services performed at other salons to rectify or alter the outcome of services originally provided at our salon. We reserve the right to address and correct any issues in-house before considering a refund, based on our discretion.

Booking Requests

Please specify your preferred Stylist when making a booking.

Accepted Payment Methods

We accept the following payment methods:

  • AfterPay
  • Cash
  • Credit/Debit Cards
  • AMEX
  • Salon Gift Vouchers
  • Bank Transfers

Thank you for choosing A&H Hair Stylist. We look forward to providing you with exceptional service and a memorable salon experience.